FAQ: Index

We’ve prepared answers to some of the most common questions people ask about our services. If you are an existing customer, visit our help and support section in Bulldog Lounge.

» General questions about Bulldog services
» Broadband (all services): General questions
» Broadband: Pay-As-You-Go
» Broadband: Anytime
» Broadband: Unlimited
» DoubleSpeed Broadband: General questions
» DoubleSpeed Broadband: Speed
» DoubleSpeed Broadband: Equipment
» DoubleSpeed Broadband: Existing customers
» Bulldog Line
» Bulldog second phone line
» Billing
» Technical requirements
» Installation and Equipment

General questions about Bulldog services

• How do I find out if Bulldog’s broadband and phone services are available in my area?
• What is the connection or installation charge?
• Can I get these services if I don't have a BT line?
• Can customers receive the services?
• Can I purchase just the broadband service or the phone service separately?
• How long is the contract length with these services?
• How do I get the service connected and installed?
• How soon after I've signed up can I use the service?
• Are there any services or features that conflict with Bulldog services?
• Will my PC or Mac be fast enough for this service?
• What type of socket do I need to receive your services?

How do I find out if Bulldog’s broadband and phone services are available in my area?

• To check what services are available, please type your BT telephone number and postcode into the Bulldog availability checker

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What is the connection or installation charge?

• If you are transferring from a BT line, the standard connection charge is £30 for the Bulldog Line. Where a new line is required, the standard charge is £99. We frequently run special offers on connection charges. You can find out more in the product sections of this website.

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Can I get these services if I don't have a BT line?

• Yes. Bulldog can install a new line for you. The standard cost is £99. To check if Bulldog is running a special offer visit the product page for the broadband service you are interested in receiving.

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Can customers receive the services?

• Yes, but we will need to install a new line that will replace your phone service. This will mean canceling your existing your phone service and transferring your phone and broadband to Bulldog. You can still keep any TV service you might have subscribed to with you company.

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Can I purchase just the broadband service or the phone service separately?

• No, our services are only available as a package option that includes your Bulldog Line (our phone service), your choice of broadband and additional member extras such as enhanced email and security protection. You can, of course, choose our Pay-As-You-Go service that has no monthly fee - you just pay your rental for the phone service and choose whether or not to use the broadband service.

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How long is the contract length with these services?

• The contract length for the Bulldog Line and associated up to 8 and 16 meg broadband services is 12 months. Bulldog AllTime 1 & 2 meg broadband-only products also have a 12 month contract.

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How do I get the service connected and installed?

• If you already have a BT line then you simply have to wait to receive the equipment you've ordered and Bulldog will notify when you connection is live. Once connected, you can get help and support for your equipment (including installation and quick-start guides) in our 'help and support' section on Bulldog Lounge. Customers who have ordered a new line will require a visit from an engineer.

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How soon after I've signed up can I use the service?

• For combined broadband and phone customers, the service is normally installed within 30 working days. You can continue to use you existing services right up until the transfer is made to your new Bulldog line. You can also track the progress of your order online - here. Bulldog AllTime 1 and 2 meg broadband-only products are normally installed in less than 20 working days.

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Are there any services or features that conflict with Bulldog services?

• If you have any of the following, your order would be initially rejected. In this instance, we would notify you so that you can decide on your course of action, and if possible, change or cancel the listed service(s). We are unable to cancel these services on your behalf.

• Auxiliary lines
• A non-BT Number
• Calls & Access
• DDI
• Digital exchange line circuit
• Featurenet
• GAMMA 1A / 2B / 8A
• Hardwired
• ISDN/Home and Business Highway
• Low Loss Exchange Line
• Meter Pulse / SPM
• Out of Area lines
• Primary School Internet Caller (PSIC)
• Prime Service 1001
• PSTN service using NTE9
• Public Inst Internet Caller (PIIC)
• Red ABC Alarm Lines
• Red Care Alarm Line
• School’s Internet Caller
• Single Line PBX
• Shared MPF
• Line Reversal
• Temporary Line
• Videostream

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Can I get your service if I have an ISDN/Home and Business Highway service?

• Yes. Bulldog will contact you if any action is required on your part.

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Will my PC or Mac be fast enough for this service?

• As long as your computer uses one of the following operating systems: Windows 98, 98SE, ME, 2000 Professional or XP. Mac OS 8.6 or higher; and it has a USB or Ethernet port, it should be fine.

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What type of socket do I need to receive your services?

• You'll need a standard BT-style phone socket (we call these NTE5s). A typical socket would like the picture below.
  
  Most homes have this type of socket already installed, but there are still some homes that still have pre-NTE5 boxes. If your home does not have a socket like the one pictured above, you will need to contact your existing provider to have your sockets upgraded before our services can be installed. Alternatively you can order a new line and we will have it fitted for you.

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