Press release
19 July 2005

Customer service enhancements

Bulldog, the leader in LLU, has implemented a package of measures in all aspects of its customer service operations to meet the demands of its growing customer base.

• Bulldog has launched a new online provisioning tracking system giving customers complete visibility and tracking of their order. This will reduce pressure on call centres, freeing up agents to handle other customer needs.
• We have opened two new call centres last week which means the number of customer service agents available to Bulldog customers will more than double by the end of the month. This expansion is in line with the increase in the volume of calls we are expecting to receive.
• We have introduced new billing and customer order provisioning systems.

Furthermore, we are working with BT to improve the provisioning process which causes delays and errors in connections driving most complaints.

The UK broadband market is growing extremely fast and Bulldog is in the vanguard of this growth through our continuing provision of innovative products that give customers the best available combination of high speed, good value, and easy-to-trail, buy and upgrade packages.

Providing our customers with excellent service is our number one priority. Bulldog works continuously to improve the support we offer.