FAQ: Index

Signing up, installation and billing

To get started, you need to check what services are available to you in your area. To find out, please type your home telephone number or postcode into the Bulldog availability checker.
If Bulldog’s @ctive Broadband services do not appear, you will be offered our BizTime broadband services instead.
Once you have selected your service you can proceed along the simple online shopping cart.
Alternatively, you can simply order over the phone by calling 0800 056 6743.

Once you submit your order, Bulldog conducts a phone line test to check that you can get the service you requested and emails you to confirm. In the unlikely event you cannot get the service requested, we shall suggest alternatives. You can of course cancel your service within 7 days with any monies paid reimbursed to you.

You can pay by Direct Debit, credit card (Mastercard and Visa) or debit card (Switch and Solo) either on our website or over the phone. Direct Debit is the most efficient method. If you wish to pay by Direct Debit, you just need to supply us (via a simple form we provide during the online order process) the details necessary for us to set up the account.
Payment is taken automatically by Direct Debit, credit or debit card, and you will only need to act should your payment fails and we contact you by phone.

Payments are taken instantaneously for one-off charges (e.g. Installation Fee, initial payments for UK / International Domain Name, and broadband equipment / accessories), monthly in advance for fixed service charges (e.g. subscriptions for the service, International Call Option, extra call features, Static IP address, and ISP package upgrades), and monthly in arrears for variable service charges (e.g. phone calls).
At the end of the calendar month in which your service is activated, you will be billed the pro-rata amount to the end of the month, plus a month in advance for the following month’s subscription.

Any payment card details sent to us are encrypted using SSL (Secure Socket Layer) technology. This is industry standard technology that protects the card details whilst they are being sent over the Internet and stops them from being intercepted and misused. Your card details will be deleted once we have processed your order.

You will be emailed your summarised bill at the end of every month. The bill will appear in PDF format. (If necessary, you can download a PDF reader from Adobe. Click here to get this useful application). By accessing My Account you will also be able to view your bills online at any time and see the details (such as numbers called, cost per call etc).

You will be able to specify the level of itemisation online in your My Account section. You can select from: all calls and chargeable services inc. free calls; all chargeable calls and other chargeable services (eg. call diversion).

You will be able to view recent calls online (except those made within 1 hour). You will also be able to search for details of calls to particular numbers.

There is a credit limit of £150 per month to cover all cost elements of the Pro@ctive package. The credit limit is assigned to protect customers from fraud and highly excessive expenditure. The £150 limit includes all recurring charges (including monthly subscription) plus phone usage charges. Should you near your limit, Bulldog, shall contact you to advise you. Bulldog may, at its discretion, extend the credit limit in certain cases.

My Account puts you in control of your account. When your Bulldog Pro@ctive service is installed, nearly all the related information you require will be provided by this log-in area. Accessed at using your username and password, it enables you to fully manage your account. As well as providing a comprehensive overview of your account, you can view your bills, upgrade services, purchase equipment, accessories, and premium features.