FAQ: Index

Equipment info

Typically a modem is a small box (or slot-in card) that connects your computer by way of a 'USB' connection to your phone socket (via a microfilter) thereby enabling connection to your broadband service. The operating systems supported do not include Windows 95. They will be clearly indicated on the modem box.
If you are on a budget, for single users, we recommend a USB modem.
Bulldog offers a selection of attractively priced modems.

A router is a small box that allows several computers to share a broadband connection to the internet simultaneously by way of an 'Ethernet' connection. A router typically offers more advanced features than a modem, including security services such as a NAT or SPI firewall.
Bulldog offers a selection of attractively priced routers.

A wireless connection gives you the freedom to use your PC or laptop anywhere within the range of the wireless access point - normally anywhere within your home and garden. It offers a secure, shared environment in fact for any wireless enables devices like PDAs, printers and gaming consoles.
Bulldog offers a selection of attractively priced wireless routers and accessories.

A microfilter splits the voice and data signals on your phone line, so you can enjoy broadband whilst using your phone at the same time (unlike, for instance, a dial-up internet connection). You will need a microfilter for each phone socket that is connected to telephone (or fax) equipment. Microfilters are often supplied with modems and routers, and can be purchased through the shopping cart in your personal portal.

All equipment is very simple to install and comes with straightforward set-up instructions. Should you require assistance in setting up or maintaining any equipment, please first consult the instruction manuals and if necessary, the Bulldog modem installation advice page at support/online/install.asp. If you cannot address the issue this way, please contact the following (on set-up issues).
For Binatone equipment: 01325 304 473.
For ActionTec equipment: 0845 658 0411.
Before calling, please ensure that the issue relates to the hardware as opposed to the broadband service.
Support that relates to the equipment (ie. not the service or setting up) is available for Netgear equipment via uksupport@netgear.com or calling 0870 112 1206 on weekday office hours or Saturday). Alternatively please consult the Netgear online technical information resource at www.netgear.com/customer_services.asp.
If you believe the issue relates to the broadband service itself, please contact the Bulldog broadband service technical support team (email support@bulldogdsl.com or call 0870 BULLDOG (285 5364) between the hours of 9 am and 8 pm).

As part of the broadband provisioning process, Bulldog qualifies whether your line is suitable for the service you have ordered before shipping the hardware to your chosen address. Equipment will arrive shortly before the service is activated, so you should not expect to receive it within a couple of days of placing the order.
Please note: As a matter of course, Bulldog aims to minimise the time it takes to connect you. In view of this, on occasion, a line may become activated before the equipment is received. If you cancel within 7 working days of order date, or your line is not deemed suitable for the service you have requested, Bulldog shall not dispatch the equipment. In the event that the equipment is already shipped, Bulldog will require you to return the package (in the condition they received it) before a full refund of appropriate connection fee and equipment (where applicable) can be issued. See the returns instructions below for further information.

As long as your computer uses one of the following operating systems: Windows 98, 98SE, ME, 2000 Professional or XP. Mac OS 8.6 or higher; and it has a USB or Ethernet port, it should be fine. If you use your broadband connection to view video-on-demand or other memory and processor hungry functions, of course, you may feel that your computer may benefit from more power.