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Bulldog Medium Business

What is Bulldog Medium Business?

  • Bulldog Medium Business is an integrated voice and data solution that delivers high-speed broadband and cost-effective phone calls. It offers a choice of between three to eight ISDN (Integrated Services Digital Network) voice channels over a 2 Mbps SDSL (Symmetric Digital Subscriber Line) access circuit.
  • The voice channels are enabled by our next-generation broadband network that provides a guaranteed QoS (Quality of Service).
  • The voice channels are connected to your telephone system or ISDN TA (Terminal Adapter). The remaining bandwidth is set aside for your broadband usage, e.g. internet access or VPN (Virtual Private Network), and dynamically released when the voice channels are not being used.
  • Bulldog Medium Business is a fully-managed, engineer-installed service with CPE (Customer Premises Equipment) included that consists of an SDSL router and voice gateway. This hardware presents your PBX with ISDN and your LAN (Local Area Network) with Ethernet. The fully-managed service does not include the configuration of your ISDN TA, telephone system, LAN, VPN, Firewall or any other additional equipment.

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Why do I need Bulldog Medium Business?

  • Bulldog Medium Business is a low-cost alternative to ordering separate ISDN (Integrated Services Digital Network) phone lines from BT and a broadband connection from another provider.
  • The benefits it delivers are:
  • provides a one-stop shop for your communications needs, including single billing and point of contact.
  • reduces costs of your voice and data connections.
  • reduces call charges with a very competitive call tariff compared to BT's.
  • increase the two-way data transfer rates on your broadband connection.
  • optimise your bandwidth usage by dynamically sharing it between voice and data applications.

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What key features are included with Bulldog Medium Business?

  • Bulldog Medium Business includes the following key features:
  • integrated voice and data: single billing and point of contact
  • traffic shaping and dynamic sharing between voice and data applications: optimal bandwidth usage
  • QoS (Quality of Service) to prioritize voice traffic and maintain quality: on a par with standard business phone lines
  • 3-8 ISDN (Integrated Services Digital Network) voice channels.
  • 4 BRI (Basic Rate Interface) ports by default.
  • optional blocks of 10 UK geographic DDI (Direct Dial In) numbers to be used on a telephone system with number portability: painless transition.
  • unlimited Bulldog-to-Bulldog calls, capped UK landline calls at 3p for one hour, capped calls to most UK mobiles at 25p for one hour, and capped international calls to most popular destinations at very competitive rates for one hour.
  • SDSL (Symmetric Digital Subscriber Line) broadband connection contended at (5:1) on a new line installation: industry-approved standard
  • a block of 4 static IP addresses by default and optional blocks of 8 static IP addresses: ideal for hosting web services.
  • fully-managed, engineer-installed, service with CPE (Customer Premises Equipment) included: convenient zero-touch service.
  • enhanced BusinessCare package that comes with an SLA (Service Level Agreement): 24/7 dedicated free support phone number, 4 hours .response, 20 hours TTR (Time To Repair), and 99.85% Network Availability.

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What are the main differences between Bulldog Medium Business and Bulldog primary / 2nd Business phone lines?

  • Bulldog Medium Business is more suitable for businesses who need PBX (Private Branch eXchange) - compatible phone lines, while Bulldog primary / 2nd Business phone lines are typically more suitable for customers with less than five employees who mainly use standard analogue phone lines.
  • Bulldog Medium Business also has a different call tariff:
  • capped UK landline calls at 3p for one hour.
  • capped calls to most UK mobiles at 25p for one hour.
  • capped international calls to most popular destinations at very competitive rates for one hour, e.g. capped calls to USA, Canada, and Western Europe at 10p for one hour.

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What phone numbers will I get with Bulldog Medium Business?

  • Bulldog Medium Business comes with one UK geographic phone number which is shared by all voice channels by default. It can be replaced with optional blocks of 10 UK geographic DDI (Direct Dial In) numbers to be used with a telephone system. When you opt to use DDI blocks you will also be able to transfer your existing phone numbers to them, and one of the numbers in your blocks will be used for CLI (Caller Line Identification).

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Can I use Bulldog Medium Business to get rid of my BT phone lines?

  • Bulldog Medium Business comes with a choice of between three to eight ISDN (Integrated Services Digital Network) voice channels that replace your BT ISDN / Highway phone lines. When you opt to use DDI (Direct Dial In) blocks you will also be able to transfer your existing BT phone numbers to them.

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How can I get Bulldog Medium Business?

  • You can order Bulldog Medium Business by contacting our Business Sales Team on 0800 056 6743. Each order will be subject to availability and require an on-site survey to determine feasibility based on space, power, and other environmental requirements.

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Is there any line speed limitation when ordering Bulldog Medium Business?

  • Bulldog Medium Business is offered only when we can install a new SDSL line that supports speeds of at least 1 Mbps at your premises. If the new line can only support 1 Mbps, then we can only support three to six voice channels.

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Will I need special equipment to use Bulldog Medium Business?

  • To use Bulldog Medium Business you need broadband equipment with a voice gateway that is specially designed to work with our next-generation broadband network. This equipment is included in the fully-managed, engineer-installed, zero-touch CPE (Customer Premises Equipment) service.

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Will I need a special phone / headset / microphone / software to use Bulldog Medium Business?

  • To use Bulldog Medium Business our installation engineer will configure the broadband equipment with the voice gateway on your premises. Your telephone system maintainer may also need to attend the site to connect your telephone system or ISDN TA (Terminal Adapter) into the BRI (Basic Rate Interface) ports to be ready for you to use.

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Can I use additional voice and data equipment with Bulldog Medium Business?

  • You may connect additional voice and data equipment to the fully-managed CPE (Customer Premises Equipment), e.g. ISDN (Integrated Services Digital Network) TA (Terminal Adapter), PBX (Private Branch eXchange), VPN (Virtual Private Network) or Firewall equipment. The fully-managed CPE service does not include the configuration of this additional equipment. A number of telephone systems have been tested for compatibility, e.g. Avaya IP Office, Aastra Ascotel / IntelliGate, Nortel Meridian / Norstar, and Panasonic KXD / KXT.

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Why do I need special broadband equipment with voice gateway to use Bulldog Medium Business?

  • The broadband equipment with voice gateway is specially designed to work with our next-generation broadband network. It is needed to convert ISDN (Integrated Services Digital Network) voice calls forwarded from your telephone system) into data packets and vice versa. It also sends and receives these packets over the broadband connection rather than standard analogue / ISDN phone lines, and it allows you to share your broadband connection between voice and data applications.

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How much does Bulldog Medium Business cost?

  • Bulldog Medium Business has a connection cost of £250, which includes a new line and a fully-managed, engineer-installed, zero-touch CPE (Customer Premises Equipment) service.
  • Depending on the number of voice channels selected the monthly rental cost is between £210-£310 for three to eight voice channels with each incremental voice channel costing £20 per month. A discount of £10 per month will be applied when the new line can only support 1 Mbps and three to six voice channels.
  • You can optionally rent blocks of 10 UK geographic DDI (Direct Dial In) numbers to be used on your telephone system with monthly rental costs of £4 a month with a £10 activation charge.
  • You receive a block of 4 static IP addresses by default, and optional blocks of 8 static IP addresses to rent with monthly rental costs of £40 for the initial block, and £10 for additional blocks.

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How do I activate my Bulldog Medium Business?

  • Bulldog Medium Business comes with a fully-managed, engineer-installed, zero-touch CPE (Customer Premises Equipment) service. This means that after BT installs a new line, we will send an installation engineer to configure the broadband equipment with voice gateway on your premises; your maintainer may also need to attend the site to connect your telephone system or ISDN (Integrated Services Digital Network) TA (Terminal Adapter) into the BRI (Basic Rate Interface) ports to be ready for you to use.

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How do I configure my special broadband equipment with voice gateway?

  • We fully-manage the broadband equipment with voice gateway so that you will never need to configure it yourself. The fully-managed, engineer-installed, zero-touch CPE (Customer Premises Equipment) service does not include the configuration of any other additional equipment.

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Who and where can I call using my Bulldog Medium Business service?

  • ANYONE and ANYWHERE. Bulldog Medium Business has no call restrictions. By default, we plan to bar calls to several destinations associated with a high risk of call frauds, to protect you. The bar on these call destinations can be removed on request but we do not support customised barring profiles.
  • The current list of call destinations that will be barred:
  • Bangladesh
  • Cameroon
  • Chad
  • Democratic Republic of Congo
  • Gabon
  • Ghana
  • India
  • Iran
  • Iraq
  • Jordan
  • Kuwait
  • Libya
  • Nigeria
  • Pakistan
  • Saudi Arabia
  • Sri Lanka
  • Syria
  • Tuvalu
  • United Arab Emirates

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What if I need to call UK emergency services on my Bulldog Medium Business service?

  • You can always call UK emergency service numbers (112 & 999) from your Bulldog Medium Business line as long as you have your broadband service.

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What happens to my Bulldog Medium Business service if I have a power failure and or lose my broadband service?

  • When you have a power failure on your premises or a fault with your broadband service, you will not be able to make calls using your Bulldog Medium Business. In this scenario you will have to use a standard analogue phone line.

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Am I tied in to my Bulldog Medium Business for a set amount of time?

  • Bulldog Medium Business has a standard 12 month minimum term contract. If you cancel it before the end of your minimum term, you will still be held responsible for the monthly rental cost to the end of your minimum term.

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If I cancel my voice channels, can I keep the broadband connection?

  • Your Bulldog Medium Business service is an integrated voice and data solution with three voice channels as a minimum. If you require a data-only broadband solution, we can offer you our Bulldog 2&2 and IP Leased Line SDSL (Symmetric Digital Subscriber Line) services.

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If I cancel my Bulldog Medium Business, can I keep the broadband equipment with voice gateway?

  • The broadband equipment with voice gateway is specially designed to work only with our next-generation broadband network and remains the property of Bulldog. If you cancel your Bulldog Medium Business service we will recover this equipment.

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